Terms of Service

The terms used in these Terms are defined as follows.

• "Service" means, collectively, the following 2 types of subscription services provided by the Company. (1) "Okotae AI Pro" (the "Pro Plan"): a service in which AI automatically handles various features related to Google Business Profile ("GBP") (review detection, AI draft reply generation, business information updates, GBP health check, etc.) through an interface that works entirely within LINE, and provides them to the User. Features may be added or changed at the Company's discretion. (2) "Full-Service Management Plan": a service in which the Company's staff or subcontractors directly perform GBP operations (review replies, business information updates, posts, report preparation, etc.) on behalf of the User. Conditions specific to each plan are set out in the relevant articles.
• "User" means a business that has agreed to these Terms, applied to use the Service in the manner prescribed by the Company, and been approved by the Company.
• "Registration Information" means information such as the business name, industry, and email address that the User registered when applying for the Service.
• "AI Outputs" means draft replies to reviews generated by the Service using AI (large language models, etc.).
• "External Services" means third-party services with which the Service integrates, such as Google Business Profile, Stripe, LINE, Supabase, and Anthropic.

Anyone wishing to use the Service shall apply in the manner prescribed by the Company after agreeing to these Terms.

1. The service agreement is formed when the User has completed signing in with a Google account, registering business information, and entering credit card payment information through Stripe Checkout.
2. Users of the Pro Plan can use all features of the Service once they complete Google OAuth authentication to grant access to their Google Business Profile. For Users of the Full-Service Management Plan, managed operations begin when Google Business Profile manager access has been granted to the account designated by the Company.
3. The Company may refuse registration in any of the following cases.
   • The applicant has provided false information
   • The applicant has previously had their use suspended due to a violation of these Terms or a similar reason
   • The Company otherwise deems the registration inappropriate

The fees for the Service are as follows (excluding tax). Fees may be changed at the Company's discretion. In the event of a change, the Company will notify Users with a reasonable notice period.

1. Monthly fees renew automatically every month, counted from the first billing date (or, if a free trial was used, the end date of the free trial). GBP Setup Support is a one-time payment and does not renew automatically.
2. Fees are not prorated. Even if cancellation or a plan change occurs in the middle of a month, the full fee for that month is charged.
3. Except as provided in Article 7, fees once paid are, as a rule, non-refundable. However, this does not apply where the Company was unable to provide the Service due to its willful misconduct or gross negligence, in which case the Company will respond within the scope set out in Article 15. Cancellations or plan changes for the User's own reasons, outages of External Services, and inability to use the Service due to the User's system environment are not eligible for refunds.

1. The Company may offer Users a free trial (the "Free Period"). Whether a Free Period is offered, and its length and conditions, are determined at the Company's discretion and may be changed or discontinued without prior notice.
2. To use the free trial, the User must register credit card information through Stripe Checkout, in the same way as when applying for a paid plan.
3. After the Free Period ends, unless the User has completed the cancellation procedure in advance, the paid plan fee will be automatically charged to the registered credit card. If you do not wish to be charged automatically, please complete the cancellation request procedure set out in Article 7 by the day before the Free Period ends. If the cancellation request reaches the Company by that deadline, no fees will be incurred.
4. The length of the Free Period is determined at the Company's discretion and may differ by User or by campaign. The specific number of days of the applicable Free Period is shown on the screen at the time of application or in guidance from the Company.
5. The conditions of the fee plans set out in Article 3 (such as the principle of no refunds) apply mutatis mutandis during the Free Period. However, no fees are charged for the Free Period.

1. As a rule, fees are paid by credit card through Stripe (payment processor). The User's card information is not stored on the Company's servers and is managed by Stripe in compliance with PCI DSS.
2. Notwithstanding the preceding paragraph, the User may choose to pay by invoice only if the Company approves after checking the User's creditworthiness and other matters it deems necessary.
3. For payment by invoice, the Company issues an invoice for the current month's fee at the beginning of the month, and the User shall pay it by bank transfer to the bank account designated by the Company within the early part of that month (by the payment due date stated on the invoice). Bank transfer fees are borne by the User.
4. The User is responsible for keeping the registered credit card valid. If payments fail repeatedly, or if payment by invoice is not made by the due date, the Company may suspend provision of the Service.
5. If the User is late in paying fees, the User shall pay the Company late payment damages at an annual rate of 14.6% from the day after the due date until the date of payment in full.

The Service provides the following features depending on the plan applied for. The features provided differ depending on the plan selected, and may be added, changed, or discontinued at the Company's discretion.

• [Pro Plan standard features] Review watch (detection of new reviews and LINE notifications), automatic generation of AI draft replies (including tone adjustment based on business information; detection and draft reply generation are, as a rule, completed within 24 hours), business information updates (hours, photos, etc. reflected immediately from LINE chat), issuance of QR codes for getting new reviews, automatic generation of post content, GBP health check (monthly automatic scoring and notification of areas for improvement)
• [Pro Plan optional features] Optional features separately specified by the Company. Their availability, details, and fees are set out on the Company's service website.
• Delivery of generated draft replies to the web dashboard and to the User's registered email address, etc.

[Pro Plan] Draft replies generated by AI are presented to the User through LINE or the web dashboard. Posting to Google Business Profile is carried out after the User has reviewed and approved the content. The User is responsible for the final review of and decision on the posted content.

[Full-Service Management Plan] The Company's staff or businesses subcontracted by the Company ("Operators") directly perform various operations on Google Business Profile (posting review replies, updating business information, adding photos, etc.) on behalf of the User. By agreeing to these Terms, the User is deemed to have consented to Operators performing the above operations. Final business responsibility for posted content rests with the User.

1. The minimum term of the Pro Plan is, as a rule, 6 months. The minimum term is counted from the first billing date after the free trial ends and does not include the free trial period. The minimum term does not apply to cancellations during the free trial period. After the minimum term expires, the service agreement renews automatically every 1 month.
2. Cancellation is effective only through the cancellation request procedure designated by the Company (a request submitted through the Company's designated cancellation request form). The User cannot cancel on their own in the payment system (self-service cancellation).
3. If the cancellation request reaches the Company by the day before the next billing date, the cancellation takes effect at the end of the current billing period; if it arrives on or after the next billing date, it takes effect at the end of the following billing period. Fees are not refunded on a prorated basis, even if cancellation occurs in the middle of a month.
4. If a cancellation request is made during the minimum term, the Company will not charge the fees for the remaining period in a lump sum, but will continue the normal billing cycle. In this case, the cancellation takes effect when payment of the fees for the minimum term is complete (the expiration date of the minimum term), and the User may continue to use the Service until then.
5. If fees are charged because of the Company's processing even though the cancellation request reached the Company by the deadline set out in this Article, the Company will cancel the charge or issue a refund.
6. After cancellation, the User's Registration Information and AI Output data are retained in a view-only state, and the User can resume use at any time with the registered payment method.
7. If you wish to have your Registration Information and AI Output data completely deleted (account closure), please contact the Company's designated inquiry desk. The Company will permanently delete the data 90 days after the deletion request, after which the data cannot be restored or recovered.

1. AI Outputs are reference information, and their accuracy, appropriateness, and completeness are not guaranteed. Users of the Pro Plan shall always review and edit AI Outputs at their own responsibility before using them. Under the Full-Service Management Plan, Operators decide the final posted content with reference to AI Outputs, but business responsibility for the posted content rests with the User.
2. Although the Company takes the utmost care to improve the quality of AI Outputs, the Company makes no guarantee regarding AI Outputs from any perspective, including their effectiveness (attracting customers, improving reputation, etc.), legal compliance, or impact on third parties. The User is responsible for confirming compliance with industry-specific regulations, such as avoiding violations of Japan's Medical Advertising Guidelines.
3. The Company bears no responsibility whatsoever for any results arising from the use of AI Outputs (changes in review ratings, complaints or lawsuits from third parties, administrative guidance, reputational damage, or any other damages, whether direct or indirect).
4. To improve service quality, the Company may anonymize AI Outputs and the review information on which they are based and use them to improve AI models, etc.
5. Copyrights and other intellectual property rights in AI Outputs belong to the User, and the User may freely use them for the User's own business purposes.

1. The scope of the managed operation services provided by the Company consists of posting review replies, updating business information (hours, photos, descriptions, etc.), creating and publishing post content, and reporting on the work performed under the managed operations and its results. The scope follows the plan and the specifications separately set by the Company.
2. The Company may subcontract all or part of the managed operation work to third parties ("Subcontractors"). The Company imposes confidentiality and personal information protection obligations on Subcontractors at a level equivalent to these Terms. The User agrees to this.
3. For damages arising from operations performed by the Company or Subcontractors (publication of incorrect information, inappropriate posted content, etc.), the Company is liable within the scope set out in Article 15 only in cases of willful misconduct or gross negligence by the Company. The Company is not liable for effects due to causes beyond its control, such as changes to Google's policies or system outages.

1. Users of the Full-Service Management Plan agree to invite and add the Google account designated by the Company as a manager of their Google Business Profile. Users of the Pro Plan grant the Company access to the Google Business Profile API by completing OAuth authentication with their Google account. The Company uses the granted access solely for the purpose of providing the Service and not for any other purpose.
2. Upon cancellation or at the Company's request, the User shall promptly remove the manager access of the account designated by the Company. The Company will also remove such access from its side within 5 business days after cancellation. The Company is not liable for damages to the User or third parties arising from remaining access, except where caused by the Company's willful misconduct or gross negligence.
3. The Service integrates with External Services such as Google Business Profile, Stripe, LINE, Supabase, and Anthropic. If all or part of the Service becomes unavailable due to causes beyond the Company's control, such as specification changes, outages, or usage restrictions of External Services (Google API, Stripe, LINE, etc.), the Company bears no liability for refunds or other compensation. The obligation to pay fees continues during such a period. However, if the Service remains unavailable for more than 7 consecutive days due to the Company's willful misconduct or gross negligence, the Company will discuss a reduction or refund of fees within the scope set out in Article 15. If the Google OAuth authentication token expires (no use for 6 months or more, a password change, etc.), the Company will send the User instructions for re-authentication. Until re-authentication is complete, review retrieval and draft reply generation are stopped, but fees are not refunded on a prorated basis.

1. As a feature of the Pro Plan, the Service retrieves Google Maps search results through Google Maps Platform (Places API) for search terms registered by the User, periodically records an indication of the display rank of the User's business, and shows it in LINE and on the web dashboard (the "Ranking Report"). The Ranking Report includes Google Maps features and content.
2. The User agrees that its use of Google Maps features and content is subject to the then-current "Google Maps/Google Earth Additional Terms of Service" (https://maps.google.com/help/terms_maps/) and the "Google Privacy Policy" (https://policies.google.com/privacy). The above Additional Terms of Service apply in addition to the "Google Terms of Service" (https://policies.google.com/terms). If the User violates any of these, the Company may stop providing the Ranking Report.
3. What the Company records as the Ranking Report is limited to the display rank of the User's business, the number of search results, and the observation conditions (location coordinates and search radius). The names and other information of other businesses included in the search results are not recorded.
4. The display order on Google Maps varies depending on the searcher's location, device, search history, etc. The rank shown in the Ranking Report is an indication observed under certain conditions, and the Company does not guarantee its accuracy or the attainment, maintenance, or improvement of any particular rank. Decisions and actions based on the Ranking Report are made at the User's own responsibility.
5. Due to changes in Google's policies or specifications, all or part of the Ranking Report may become unavailable. In that case, Article 10, Paragraph 3 applies.

1. The Company appropriately manages personal information and Registration Information obtained from Users in accordance with the separately established "Privacy Policy".
2. The information collected by the Company is limited to the User's business information, email address, and Google account OAuth token. The Company does not collect or retain personal information of the end users (consumers) who posted reviews.
3. OAuth tokens are encrypted using AES-256-GCM before being stored in the database.

When using the Service, the User shall not engage in any of the following acts.

1. Acts that violate laws and regulations, public order and morals, or these Terms
2. Reselling or re-providing the Service to third parties
3. Unauthorized access to, reverse engineering of, or cracking of the Company's systems, or acts relating to attempts to do so
4. Providing false Registration Information
5. Using AI Outputs for purposes other than the User's own stores or business
6. Infringing the intellectual property rights, privacy, reputation, or other rights or interests of third parties
7. Interfering with the operation of the Company or External Services
8. Any other acts that the Company deems inappropriate

1. The Company may change the content of the Service without prior notice to Users. However, the Company will endeavor to give reasonable advance notice of significant changes.
2. The Company may temporarily suspend all or part of the Service if any of the following occurs. In such cases, the Company bears no liability for damages or any other liability to the User.
   • When performing system maintenance or updates
   • In the event of force majeure such as an earthquake, fire, or power outage
   • In the event of an outage of External Services (Google API, payment services, etc.)
   • When the Company otherwise deems it necessary
3. The Company may terminate the Service after notifying Users with a reasonable notice period.

If the Company determines that a User falls under any of the following, the Company may suspend the User's use of the Service or terminate the service agreement without prior notice.

1. The User has violated any provision of these Terms
2. The User has failed to pay fees
3. The Registration Information is found to be false
4. The Company otherwise deems continued use inappropriate

The Company bears no liability for damages even if the User suffers damage as a result of the above measures.

1. The Company provides the Service "as is" and makes no warranties whatsoever, express or implied, regarding fitness for a particular purpose, accuracy, completeness, usefulness, etc.
2. The Company bears no liability whatsoever for damages suffered by the User due to interruption, delay, data loss, etc. of the Service (including lost profits, loss of data, and claims from third parties), except in cases of willful misconduct or gross negligence by the Company.
3. If the Company is liable for damages, its liability is limited to the fees received from the User for the most recent 12 months as of the time the damage occurred.

1. Intellectual property rights in the Service and its related systems, software, designs, etc. belong to the Company or to the persons who have licensed them to the Company.
2. Use of the Service does not transfer or license the Company's intellectual property rights to the User.

1. The Company may amend these Terms when it deems necessary.
2. When amending these Terms, the Company will post the amended content on the Service's website or notify Users at their registered email addresses.
3. If the User continues to use the Service after the amendment, the User is deemed to have agreed to the amended Terms.

1. These Terms are governed by and construed in accordance with the laws of Japan.
2. The Tokyo District Court in Japan shall have exclusive agreed jurisdiction as the court of first instance over any dispute arising between the User and the Company in connection with these Terms or the Service.

1. This revision applies from September 19, 2026.
2. The minimum term set out in Article 7, Paragraph 1 does not apply to Users who applied for the Service before that date.
3. This revision includes the addition of Article 10-2 (Keyword Ranking Report and Use of Google Maps Features and Content). The addition of that Article does not change the fees, minimum term, or cancellation conditions of existing Users.