Legal Notice (Specified Commercial Transactions Act)
This page is a reference translation. The Japanese version is the official one.
If this translation and the Japanese version differ, the Japanese version governs.
Service name: Okotae AI
Last updated: 2026-09-19
1. Business Information
| Seller | TENARAI Inc. (株式会社TENARAI) |
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| Person responsible for operations | 梁瀬 新 |
| Address | 東京都渋谷区道玄坂1丁目10番8号 渋谷道玄坂東急ビル2F-CShibuya Dogenzaka Tokyu Building 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo, Japan |
| Phone number | We will disclose our phone number without delay upon request. |
| Email address | hr@tenarai.co.jp * We accept inquiries by email. We usually reply within 2 business days. |
2. Service and Price
| Service name | Okotae AI |
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| Service description | [Okotae AI Pro] An internet service (monthly subscription) in which AI automatically handles various GBP management features, such as detecting new reviews and generating draft replies (as a rule, within 24 hours), updating business information, and the GBP health check, through an interface that works entirely within LINE. [Full-Service Management Plan] An internet service (monthly subscription) in which the Company's staff or subcontractors directly carry out GBP operations (review replies, business information updates, regular posts, report preparation, etc.) on behalf of the User. |
| Price | [Okotae AI Pro]
[Full-Service Management Plan]
* All prices exclude tax. Fees may change; we will notify you in advance of any change. For details of each plan's features, please see the Terms of Service or the service website. |
| Charges other than the price | None (for payment by invoice, bank transfer fees are borne by the customer) * Internet connection fees, communication charges, etc. are borne by the User. |
3. Free Trial
| Free trial period | A 14-day free trial is offered only when you apply for the first time. |
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| Eligibility |
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| Transition to automatic billing | After the free trial period ends, your subscription automatically switches to the paid plan, and the monthly fee is charged to your registered payment method. * If you do not wish to switch, please request cancellation through the Company's designated cancellation request form by the day before the trial period ends. If your request arrives by the deadline, no fees will be charged. |
| Cancellation during the trial | Cancellation during the free trial period takes effect when you submit a request through the Company's designated cancellation request form by the day before the trial period ends, and no fees whatsoever will be charged. The minimum term does not apply to cancellation during the trial period. * Please check whether a free trial is currently offered on the application page of the service website. |
4. Payment and Billing
| Payment methods | As a rule, payment is by credit card (via Stripe). Payment by invoice may also be chosen, but only if the Company approves it after checking creditworthiness, etc. For payment by invoice, as a rule, the invoice is issued at the beginning of the month and payment is due within the early part of that month. |
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| Automatic renewal | The Service renews automatically every month. From the first billing date (or, if a free trial was used, the end date of the free trial), the following month's fee is automatically charged on each monthly billing date. |
| Payment timing | [First charge] Without a free trial: the current month's fee is charged when the application is completed. With a free trial: the current month's fee is charged on the end date of the 14-day trial. [2nd charge onward] Charged automatically on the same day each month, counted from the first billing date. [Payment by invoice] The invoice for the current month is issued at the beginning of the month and is payable within the early part of that month (by the due date stated on the invoice). |
| How to stop charges | Please request cancellation through the Company's designated cancellation request form by the day before the next billing date. If your request arrives by the deadline, the cancellation takes effect at the end of the current billing period; if the deadline has passed, the fee for the following month will be charged. A request made during the minimum term takes effect on the expiration date of the minimum term. If you are charged even though your request arrived by the deadline, the Company will cancel the charge or issue a refund. |
5. Service Delivery, Cancellation, and Refunds
| When the service is provided | [Okotae AI Pro] Available immediately after you complete signing in with a Google account, registering business information, and entering payment information. [Full-Service Management Plan] After the application is completed, managed operations begin when Google Business Profile manager access has been granted to the account designated by the Company. |
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| Minimum term | As a rule, 6 months (counted from the first billing date after the free trial ends; the free trial period is not included). Even if you request cancellation during the minimum term, the fees for the remaining period are not charged in a lump sum; you will be billed monthly as usual, and the cancellation takes effect when payment for the minimum term is complete. After the minimum term expires, the agreement renews automatically every 1 month. |
| How to cancel | Cancellation is effective only through a request submitted via the Company's designated cancellation request form. You cannot cancel on your own from the payment screen. You can continue to use the Service until the date the cancellation takes effect. |
| Returns and refunds | Due to the nature of digital content and internet services, as a rule, we do not issue refunds after charges are made (special provision on returns). However, this does not apply if the Company is unable to provide the Service for reasons attributable to the Company. * The cooling-off system does not apply to mail-order sales (Article 15-3 of Japan's Act on Specified Commercial Transactions). |
6. System Requirements
| Recommended browsers | The latest version of Google Chrome / Safari / Microsoft Edge |
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| Required accounts and permissions |
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This notice is provided under Article 11 of Japan's Act on Specified Commercial Transactions. For details, please also see the Terms of Service and the Privacy Policy.